DEAR MAN#

Describe#

Describe the situation objectively. Use facts.

Express#

Express how the situation makes you feel.

• Focus on feelings
• Be clear & explicit
• “I feel…” “because…”

Assert#

Be clear & direct with what you want & what you don’t want.

Reinforce & Reward#

• Reinforce the importance of the relationship & the security of it.
• Respond positively to positive responses.

Mindful#

• Avoid ranting
• Avoid distractions
• Focus on your goal & the specific situation
• Avoid blame for previous actions & focus on just this situation

Appear Confident#

• Shoulders back
• Stand straight
• Mindful tone
• Eye contact

Negotiate#

• Make it a win-win for both people
• Show some flexibility