GIVE Skill#

Interpersonal EffectivenessWeek 7

A more sensitive approach to handling conflict, for when things get easily heated.

G

Gentle#

Be considerate.

No attacks, threats or judgement.
Tolerate “no”.
Be nice & respectful.

I

Interested#

Show interest in the other person’s views.

Focus on the moment.
Pay attention & listen.
- Don’t focus on what you’re going to say, just focus on what’s being said.

V

Validate#

Show understanding of the other person’s thoughts & feelings.

This doesn’t mean agreement or approval.

E

Easy Manner#

Smile
Humour
Be diplomatic
Stay calm