Navigating Conflict#

Interpersonal EffectivenessWeek 7

A Guide to Navigating Conflict#

1. Establish personal boundaries.
2. Aim for a calm moment/time to speak.
3. Avoid threats.
4. Listen carefully.
5. Focus on a joint solution.
6. Stick to the boundaries set by both parties (including your own!).
7. Apologise for any aggressive speech or threats.
8. Only make big decisions with a calm mindset.
9. Be direct.
1. Talk about how you feel without blame.
2. Never say “never”/“always”.
3. Pick your battles - you can’t resolve everything.
4. Listen to the other person.
5. Check assumptions.
6. Ask questions; fact check & clarify if unsure.
7. Don’t immediately object to things.
8. Take on different perspectives.
9. Avoid showing contempt.
10. Know when it’s time to timeout; stop if things become aggressive.

Ways to Be Effective#

- Try not to make assumptions of the other persons’ actions
- Try to see things from the other person’s perspective - helicopter view
- Notice the other person’s struggles
- Empathise
- Show kindness
- Consider other interpretations of their behaviour
- List other reasons for the behaviour